What is the Tourism Trade Checklist?
The Tourism Trade Checklist, Formerly ATEC's Health & Safety Checklist, is an Industry-led initiative allowing for the transparent collection, storage and sharing of information relating to business trade compliance and integrity.
How does it work?
For Sellers: apply to join the directory, complete the Checklist requirements and store your businesses compliance information all in one place.
For Buyers & Trade partners: apply to access the directory of Sellers, giving you access to their critical compliance information.
What is included in my registration?
For Tourism Sellers, participation in the Tourism Trade Checklist includes:
- A directory listing accessible by Buyers & Trade Partners for 12 months
- Digital Recognition badge for completing the Tourism Trade Checklist
- Access to your record, the Sellers portal & useful resources for 12 months
For Buyers & Trade Partners, registering for the Tourism Trade Checklist includes:
- Access to the directory of hundreds of tourism sellers, including access to their business profiles for 12 months
- Access to smart reporting that can integrate with your product system for 12 months
- Digital Recognition badge for participating in the Tourism Trade Checklist
How do I get the Recognition Badges?
The Tourism Trade Checklist recognition badge is given to all participants of the Tourism Trade Checklist who complete all components of the registration process and are accountable for the responses provided.
The recognition badge is digital and can be used on your website, email signatures and various other collateral.
How do I register to be on the seller directory?
All tourism-based businesses are invited to be listed on the Tourism Trade Checklist Seller directory by completing the short application form.
Please navigate to the application page, complete the short form and submit your application. Within the form, we collect some important business compliance information.
Upon submitting your completed application, the Checklist team will then review your application within 48 hours (pending demand) - you will receive a notification once your application has been approved directly to your inbox.
How can I access the seller directory If I am a Buyer or Trade Partner?
Buyers (ITOs, International Wholesalers) & Trade Partners are invited to complete the specific registration for Buyers & Trade Partners.
The Checklist team will then review your application within 48 hours, granting you access to the business compliance information of all participating Sellers including the status and value of PLI insurances, acceptance of liability agreement, and a confirmation of operational rules and regulation adherence.
What do I need to complete my checklist application as a Seller?
As a Seller applicant, there are a few important documents you require to complete your application. The essential information is listed below;
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Your company logo (image file)
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Company ABN & Business emergency contact information
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Business name certificate (upload file)
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Public Liability Insurance Policy (upload file) & policy details
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Website link to your business terms & conditions (cancellation & refund policy)
What do I need to complete my checklist application as a Buyer or Trade Partner?
As a Buyer or Trade Partner applicant, there are a few important documents you will require to complete your application. The essential information is listed below;
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Your company logo (image file)
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Company ABN & Business emergency contact information
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Business name certificate (upload file)
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Public Liability Insurance Policy (upload file) & policy details
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Professional Indemnity Insurance - Buyers only (upload file)
How long does the application take?
If you have all of your above-mentioned documentation ready to be uploaded, completing the checklist should take 10-15 minutes to complete.
What if I don't have everything I need to complete my application?
Although we recommend being prepared and having the required documentation ready prior to starting your application we understand this is not always possible. You can start your application at any time, your browser will save your steps as you progress through the form. You can then return at a later time and continue from where you left off.
Please note if you clear your browsing history or try access the form on another device your responses will not be saved.
Do I have to complete an application per location or one for the whole business?
For sellers applying to join the Tourism Trade Checklist, we require you to complete a form per location/property/destination. We do not accept global registrations that cover the whole company. We enforce this because different locations will vary in regards to their compliance elements.
Which registration type should I choose?
If you are a current tourism Seller (accommodation, attraction, touring/tours, transport, watercraft, water-based activities, aircraft, air-based activity etc.) and wish to have a listing on the Tourism Trade Directory, then please register as a Tourism Seller.
If you wish to gain access to the Sellers business compliance information and you are a Buyer/Trade Partner (ITO, OTA, Retail Agent, Wholesaler, Tourism Australia, STO, RTO, LTO, multi-product tour operator) then please register via the Buyer & Trade partner application form.
If you are still unsure as to what registration type to select, please make contact with the Checklist team (checklist@atec.net.au)
Can I access my application once it's been submitted?
During the application process, you create an account with us. This allows you to return to the portal, log in and update your record or access our resources at any time once you have been approved.
How often do I have to update my information?
As you can access and update your record anytime, we recommend you actively maintain the currency of your information and update changes as they take place.
To remain listed on the directory, you will be required to review your answers at the point of your renewal (every 12 months) or when your Public Liability Insurance expires - whichever event occurs first.
Failing to Maintain Currency of Key Documents
You will receive a notification prior to the expiry of key compliance documents (eg: PLI), if you fail to update the PLI certificate of Currency, you will receive an email informing you that the directory is displaying that your PLI is no longer current. Failure to update core information will result in the removal of your business record from our directory.
Who will see my Seller information?
Registered Buyers & Trade partners will be able to view all approved Sellers business compliance information via the business profile upon login. This information is locked behind a login wall and is only made available to approved Buyer & Trade Partner participants. Buyers may also share this information with their relevant wholesalers.
The public Tourism & Trade Checklist directory is visible to any webpage visitor.
Which Buyers have access to the Tourism Trade Directory?
All buyers participating within the Australian international travel trade including inbound tour operators, international wholesalers, tourism Australia and state and territory tourism decision-making networks within Australia and internationally, online travel agents along with domestic travel wholesalers and travel agents will have access to the website which features the directory of all participants.
In addition, Buyers and Trade Partners seeking access to more detailed information such as the value of PLI insurances, acceptance of liability agreement, and agreement of operational compliance – essential for buyers who will be seeking to align with tourism businesses which operate with integrity and safety at the forefront.
Can non-ATEC members participate in the checklist?
Yes, non-ATEC members are encouraged to participate in the Tourism Trade Checklist. Fees do apply for all non-members, whereas you can access this service for FREE as an ATEC member.
If you are interested in joining ATEC, please visit our website (atec.net.au).
What is ATEC? How do I become a member?
The Australian Tourism Export Council (ATEC) is the peak industry body representing Australia’s $45 billion tourism export sector. As an organisation, our views are informed by the broadest cross-section of the Australian tourism industry. ATEC represents more than 1000 members across Australia including large national and multinational companies as well as small and medium-sized enterprises, many of whom are based in regional and remote parts of Australia.
Being an ATEC member enables you to access the Tourism Trade Checklist for FREE, along with many other great member benefits including specific industry training & commercially valuable B2B events. If you are interested in learning more about ATEC or wish to join the family, please get in touch with the team (members@atec.net.au)
What do the elements of the directory mean?
ATEC Member – This business is a current member of the Australian Tourism Export Council.
Business Compliance – this business holds current public liability insurance & complies with all local, state and national operating laws.
Liability Accepted – The intention behind this question is to confirm that all sellers/suppliers accept liability for the services in which they provide to the booking provider (and their clients /customers), ie: sellers/suppliers do not pass the liability for the services they provide back to the booking provider. The booking provider may be the Inbound Tour Operator or other similar buyer/travel intermediary.
What are the payment options?
If you are required to pay for your registration for the Tourism Trade Checklist, please note that we require credit card payment at the point of checkout. You must pay by credit card to complete your registration.
If your organisation is unable to pay via credit card and require a tax invoice instead, please contact the Checklist team and they will arrange this for you (checklist@atec.net.au).
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